User Research Planning and Facilitation - UX/UI Design
Optum Developer is a site primarily used by developers, regardless of experience level or expertise.
It’s a site used for discussion and discovery of how code, trends and projects can be customized for user projects.
Starting in late 2018 and into 2019, more visitor traffic was pulled away towards Optum Tech’s Hub (a sister site made for housing all of the code needed for developer projects), which had recently went through their own online transformation.
Our team’s goal in Fall/Winter 2019 was to see how people used Optum Developer and figure out how to update the website to fit in better with the overall brand of internal sites and increase user engagement.
Working with my supervisor and colleague, our team of 3 worked on planning and facilitating user testing sessions as well as gathering and compiling feedback into reports and modifying UI elements.
Search and Index pages were also cleaned up to provide easier access to discussion and developer topics that would help solve critical issues and problems developers would face while working on tight deadlines.
1. Heading and Search
We highlighted a recent
redesign of the Optum Developer logo along with simplifying and placing the search bar on top of the page.
2. Streamlined Navigation
Our team carried out IA (Information Architecture) work on the existing Optum Developer site to better condense and organize pages for visitors.
3. Dynamic Homepage
We cleaned up our previous site (containing a lot of topic icons) with modals that would feature changing content and offer the latest news and events for engineers.
1. New Sort Options
The Relevance and Newest toggle allows for developers to better look for content they need.
2. Posting Dates
Dates for when posts, events and other terms help let engineers know how new or old their search content is.
3. Search Results Filter
Our design included Filters to help narrow down search results by Sites (always featured on top of results list), Posts, News and Events.
4. Filter Labeling
In addition to the Filter on the left, we designed each search result to be labeled and color coded according to its content type (Site, Post, News, Events).
1. Developer-Designed Index
Our team switched an older, alphabetical index for one that reflected the design lifecycle.
2. Developer Lifecycle Sub-Topics
As part of our IA work for Optum Developer, we grouped Index topics by development lifecycle stages to better help developers in using the Index page.
3. Alphabetical Topic Lists
Our main Index page still maintained an alphabetical list of topics so engineers can better seek out what information they need.
The tests had two parts: general questions on how Optum Developer is used and feedback on Optum Developer mockups (above).
When do you visit Optum Developer when working?
What topics do you look for when visiting Optum Developer?
To you, what’s missing?
What features on Optum Developer are there that you find helpful?
What other sites do you go to to get the information you need (Google, Stack Overflow, etc)?
What features on those sites would you like to see included on Optum Developer?
What are your impressions of this page (homepage, search page, index)?
Do you find this layout helpful/unhelpful when looking for information?
What changes to this layout would you make
What are your impressions of this page?
Is this design helpful/unhelpful in accessing information you need?
Do you know what this site’s intentions are?
TASK: Say you had to look for information on Jenkins using Optum Developer.
How could you look for more information on Jenkins?
The focus group for the first quarter of 2020 didn’t materialize due to only a few developers/engineers responding to email requests to join the focus group for Mid-March 2020.
We had laid out a Beta Test Plan for the second quarter for 2020, starting in April 2020.
The general plan was to reach out to users across all experience/expertise levels and genders so there’s a pool of...
33% of developers and engineers with 1-3 years of experience
33% of developers and engineers with 3-6 years of experience
33% of developers and engineers with 6+ years of experience
50% of feedback respondents identifying as male
50% of feedback respondents identifying as female
"We adore you. And your work"
-Feedback from my manager, Jamie, and supervisor Andy